Orders are dispatched within 3 business days after payment confirmation. Delivery times vary depending on stock availability, destination and carrier conditions. Shipping fees are shown on the product page.
Order Cancellations, Exchanges and Returns
You may request a return within 14 days of delivery. Please contact customer service before sending anything back. Orders may also be cancelled at any time before dispatch for a full refund.
For change-of-mind returns the customer bears the return shipping cost. Returned items must be unused and free from scratches or stains, with all original packaging and accessories included.
Returns and exchanges cannot be accepted in the following cases:
- Items with scratches, stains or signs of use
- Items returned without all original packaging and accessories
- Return requests made more than 14 days after delivery
For items with cracks, surface defects or assembly faults we cover return shipping in both directions and offer a replacement or a full refund. Please contact us within 14 days of delivery.
Your rights under the mandatory consumer protection law of your country are not affected by this policy. See our Return & Refund Policy for the full terms and for statutory rights by region.
Refunds
Approved refunds are issued to the original payment method within 3 business days of us receiving the returned item. Your bank or card issuer may take a further 3-10 business days to post the refund to your account.
Return Address
tangiblestory Co., Ltd.
66, Pungse 5-ro, Pungse Industrial Complex, Dongnam-gu, Cheonan-si, Chungcheongnam-do, 31214, South Korea
Manufacturer: Yonhee Co., Ltd.
Responsible Seller: TANGIBLESTORY LIMITED (Hong Kong)
Customer Service: 1577-7162 (within Korea only) / +82-41-566-4091 (international)
Email: support@acosmeticstory.com